Return and refund policy

Customers of Vertex Computing LLC may request a return within 30 days of delivery unless a product is clearly identified as final sale.

Returned products should be in original condition with original packaging, included accessories and intact serial labels where applicable.

Opened electronics may be eligible depending on condition and completeness. Used small appliances may have limited return eligibility unless defective, damaged or incorrect.

Defective, incorrect or shipping-damaged products should be reported promptly with the order reference and photographs of the product and packaging.

Restocking fees are disabled by default and are not applied unless the owner explicitly confirms them.

Potential restricted returns may include missing serial labels, missing accessories, products damaged after delivery, customer-modified products, activated or downloaded software, heavily used appliances, products returned outside the configured period, and clearly identified final-sale products.

Refunds are processed to the original payment method after the return is received and inspected. Return shipping responsibility depends on the reason for return and will be confirmed during the return request.

Contact: support@example.com · +1 (472) 431-9394

Vertex Computing LLC, 345 Hilliards St, Manchester, CT 06042, United States